You can reach us at support@buycrypto.asia. To help us respond faster, put the type of request in the subject line — "Correction", "Topic", "Partnership" or "Privacy" — and include a link to the page you are writing about.
We reply in English and Chinese, normally within two to three working days. Questions that require us to check a regulator register or other official record may take a little longer.
What we can and cannot help with
Write to us about
- Factual errors, outdated fees or broken links
- Suggestions for new countries, platforms or topics
- Questions about our methodology and scores
- Partnership and press enquiries
- Privacy requests
We cannot help with
- Account issues at any exchange or wallet (frozen accounts, KYC, deposits, withdrawals)
- Recovering lost or stolen funds
- Investment advice: which coin, when or how much
- Personal tax or legal advice
Reporting an error
We check regulator registers and fees every month, but rules and platforms change fast. If something looks wrong, send us the page link, what is incorrect and, ideally, an official source — a regulator register, the text of a regulation or the platform's own page. We verify reports and correct confirmed errors promptly; significant corrections that change a conclusion are noted on the page. Our full corrections policy is part of our methodology.
Platforms and partnerships
Platforms are welcome to use the same address to flag factual errors or share updated information. Please note that we do not sell rankings, scores or favourable reviews, and we do not publish paid advertorials. More on how we work is on our about page.
FAQ
My exchange account is frozen. Can you help?
Sorry, we cannot. BuyCrypto.asia is an independent information website with no access to any platform's accounts. For frozen accounts, missing deposits or stuck withdrawals, contact the platform through the support channel inside its official app or website, and never trust social-media messages from people claiming to be support.
How quickly do you reply?
We usually reply within two to three working days. Corrections are handled first; questions that require checking official records can take longer. We reply in English and Chinese.
Can I ask you which coin to buy?
We do not give investment advice, so we will not tell you which coin to buy, when, or how much. We are happy to explain rules, processes and the differences between platforms; the decision itself is yours.
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